Communication about image quality

Communication about image quality

Good communication is crucial for reaching consensus during daily work, both with colleagues and managers. It also helps you communicate clearly with bystanders and residents about tasks. After this course, you'll understand that you represent the company you work for. Furthermore, you'll understand that your own behavior and attitude impact the company's image. You'll be able to maintain your professionalism and communicate effectively in a variety of (stressful) circumstances.

What will you learn during the training?

  • customer groups (internal and external customers, expectations)
  • the communication process
  • representativeness and professional attitude
  • working in a team
  • giving and receiving feedback
  • customer focus and service
  • dealing with conflicts/complaint handling
  • dealing with stressful situations (staying professional under pressure)
  • accounting
  • personal improvement plan.

What do you get afterwards?

After completing the course you will receive a certificate of participation.

Additional information

This course is ideal for in-company training. Please contact us for more information.

1 day Certificate of participation

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